It’s 2022 and let’s face it - Traditional phone systems are no longer keeping up with our modern business needs.
The time has come to do away with old copper phone wires and expensive call costs.
This is where the Modern PABX comes into play. But what are these phone systems and how could one benefit your business?
Our Top 7 PABX FAQs:
1. What is a Hosted PABX System?
A hosted or
Cloud-Based PABX is a business phone system that does not require telephone lines or a physical PABX at your location.
2. What Are the Key Benefits of a Hosted PABX System?
- Cost Saving:
No large upfront investments - Only pay for bandwidth and hostage space needed.
- Scalability:
Can be scaled up or down, on demand, depending on current staffing needs.
- Remote Working :
Employees aren’t tied to their desks. As long as they have Internet access - calls can be made.
- Advanced Features:
Designed to optimise communications, automate processes and increase productivity and workflow.
3. Where are PABX Systems Hosted?
These business grade phone systems are hosted off-site by a Service Provider - the company from which the system is purchased. The SP not only hosts - but provides the necessary maintenance and support needed.
4. What is Needed For a Business to Use a Hosted PABX System?
For a PABX System to operate efficiently, you will need a solid internet connection.
These systems can be operated on many devices that you may already have (smartphones, desk phones, tablets and computers).
5. How Many Users Can I Have on One PABX System?
Ultimately - Your business can have as many users as needed on your single PABX system. Your package may include a certain number of users with options for additional users available if needed. These systems are easily scalable - meaning you can add or remove users and extensions with ease.
6. Can You Keep Your Existing Number When Switching to Hosted?
Your Hosted Service Provider should provide you with the option to either keep existing numbers or guide you through the process of acquiring a new number should you need one.
7. What Are Hosted PABX Features?
Hosted PABX systems are not simply ‘phone services’ but rather all-round virtual communication system consisting of an array of features that have been designed to automate processes and simplify operations.
Many of these features come standard with others being additional ‘add-ons’ (offered by the service provider) making them fully customisable to the needs of each business.
Some PABX Features worth noting include:
- Auto Attendant (acts as a virtual receptionist)
- Call Routing (organise and route all incoming calls to correct recipients)
- Call Analytics (record and process call data and key metrics for quick reviews)
- Call Recording (records and keeps logs of every call made over the system)
- Advanced Call Management (hold, route, block and even prioritise incoming calls)
- Video Conferencing (add multiple video callers to a conference call)
- Three-Way Calling (allows three parties to participate on a single phone call)
To conclude
If you’re looking for a phone system that will help you streamline your processes - increase employee productivity and all round communications - all while lowering your operating costs and freeing up your monthly budget - then a Hosted PABX system just may be the right fit for your office.
Already made the decision? Try our Quick Quote Tool and get your own customised Hosted PABX pricing. Alternatively - Contact us at X Corp - we’re here to simplify your business communications.
